A support worker is an individual that looks after the wellbeing of vulnerable persons, helping them to live an independent life as best they can. The individual may need additional care for a number of reasons, usually because of health, age or disability. The support provided can be physical or emotional.
A support worker may assist you with some of the following tasks:
• laundry
• grocery shopping
• preparing meals
• attending community events, appointments and other social and recreational activities.
In our initial meeting with you, we will ask you the types of activities you are interested in and if you have any preferences for support workers relating to age, gender, personality traits etc… Once we have this information, we are then able to match you with someone who is likely to meet your needs. For example, you might ask for a support worker who is female, is of similar age to you and is interested in sewing and hiking. We would then do our best to match you with a support worker that we think would best meet your request.
If you would like a meet ‘n’ greet arranged to meet the support worker prior to commencing your first shift this can be arranged.
Prior to commencing, our team will request a copy of your NDIS plan. If you are happy to provide us with a copy we are then able to have a look at your individualised plan and confirm the support you are requesting will be funded through your plan. We can also calculate the hours of support you would be able to utilise on a weekly basis to ensure you do not exhaust your funding prior to the plan end date.
Currently, HCSS are only able to provide supports to NDIS participants that have plan managed or self managed funds. If your funding is plan managed an invoice will be sent directly to your plan manager for payment. If you are a self managed participant, the invoices will be sent directly to you (or the person you have nominated) for payment. HCSS invoice on a weekly basis.
Service Agreements set out the terms and conditions of agreement between a participant and a provider. They ensure both the participant and provider have the same expectations of what supports will be delivered and how they will be delivered.